Orders
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After your order is placed you will be sent a confirmation email, along with a tracking email once it's been shipped. If you haven't received these emails, registered users can log into their account and will be automatically forwarded to their Orders page with the detailed information. Non-regis...
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When will my order be shipped?
All orders are shipped from our Warehouse in Orange County, CA via the United States Postal Service. Orders placed before 10am PST, Monday-Friday will be shipped same day. Orders placed after 10am or on the weekends/holidays will be shipped on the next general workday. Upon shipment, you will rec... -
How to make a change to an order
Contact us immediately if you need to change/cancel your order. We ship out every day and once the order has been shipped you will need to return it for exchange or a return. -
I havent received my order yet
We apologize for any issues you experience receiving your order. Our shipping times rely on the best practices of the USPS. Unexpected weather or other delays may happen. First check to see if you have received tracking information. If the tracking page shows it is still in transit then it is pr... -
Monstrum Tactical stands behind each of our products with a 30-day, no questions asked return policy. Return items must be sent back in new condition with all original parts and packaging. The customer is responsible for shipping. If you are a registered user, log into your account and on your or...
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Please visit our product pages to see how long your warranty lasts. To claim a warranty, make sure you have your order number handy and contact is at support@monstrumtactical.com or call us at 888-665-5572 Orders placed from a different selling channel can register for warranty here: https://mons...