We apologize for any issues you experience receiving your order. Our shipping times rely on the best practices of the USPS. Unexpected weather or other delays may happen.
First check to see if you have received tracking information. If the tracking page shows it is still in transit then it is probably just delayed within the postal system. Please wait 7 days from ordering to see if it progresses to you, and if not, then contact us for assistance.
If there is an issue with a missing package, please contact your local post office to open an investigation and then contact us for help.